dbajie Privacy Policy

1Who We Are and How to Contact Us

dbajie is an online casino and sports betting platform operating at dbajie.app and serving players in Bangladesh. For all privacy-related enquiries, data access requests, or complaints, please contact our support team:

Email: [email protected] — available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

We aim to respond to all privacy-related requests within 5 business days of receipt.

2Information We Collect

When you register, verify, deposit, play, or contact dbajie, we may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and national identity card (NID) or passport number as provided during registration or KYC verification.
• Contact Data: Mobile phone number and email address used for account registration and communication.
• Financial Data: Mobile Financial Service (MFS) account references for bKash, Nagad, Rocket, or Upay transactions; transaction amounts, timestamps, and references. We do not store full MFS PINs or passwords.
• KYC Documents: Scanned or photographed copies of identity documents submitted for account verification purposes.
• Technical Data: IP address, device type, browser type and version, operating system, device identifiers, and approximate geolocation (country and city level).
• Usage Data: Pages visited, features used, session duration, click patterns, and navigation paths within the dbajie platform.
• Gaming Activity Data: Bet history, game sessions, wagering amounts, win/loss records, and bonus usage — retained for account integrity, responsible gaming, and regulatory compliance purposes.
• Communications Data: Records of messages sent to our customer support team via email or live chat, including the content of those messages and timestamps.

3How We Collect Your Information

We collect personal data through the following channels:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting customer support.
• Automated collection: Technical and usage data collected automatically when you access the platform via cookies, server logs, and analytics tools.
• Third-party providers: Transaction confirmation data received from MFS providers (bKash, Nagad, Rocket, Upay) when you initiate a deposit or withdrawal. Game session data received from licensed game providers (e.g., Pragmatic Play, Evolution Gaming, Spribe) for integrity and account management purposes.

4How We Use Your Information

dbajie uses your personal data for the following purposes:

• To create, manage, and maintain your Player Account.
• To verify your identity and age (21+) in accordance with our KYC obligations.
• To process deposit and withdrawal transactions via your registered MFS account.
• To detect and prevent fraud, money laundering, bonus abuse, and other prohibited activities.
• To provide customer support and respond to your enquiries.
• To operate and enforce our Responsible Gaming tools, including deposit limits, cooling-off periods, and self-exclusion.
• To send you account-related notifications such as transaction confirmations, security alerts, and policy updates. We do not send unsolicited marketing messages without your consent.
• To analyse platform usage for the purpose of improving the dbajie service, fixing technical issues, and enhancing user experience.
• To comply with applicable legal and regulatory obligations.

5Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to at registration — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable law, including KYC/AML obligations, record-keeping requirements, and responses to lawful authority requests.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming enforcement, and service improvement — where our interests do not override your fundamental rights.
• Consent: For any optional data processing activities (such as optional marketing communications) where we have obtained your explicit prior consent. You may withdraw consent at any time.

6Sharing Your Information

dbajie does not sell, rent, or trade your personal data. We may share your information with the following categories of third parties only where strictly necessary:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the minimum transaction data required to process your deposit or withdrawal.
• Game providers: Licensed providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session identifiers and bet data necessary to operate game rounds and settle results.
• Technology and security providers: Hosting, CDN, fraud detection, and analytics service providers operating under strict data processing agreements with dbajie.
• Legal and regulatory authorities: Where we are required by law, court order, or a lawful authority request to disclose personal data, we will do so. We will notify you where permitted by law.

All third-party providers used by dbajie are contractually required to handle your data securely, use it only for the specified purpose, and not retain it longer than necessary.

7Cookies and Tracking Technologies

dbajie uses a limited set of cookies on its platform. We do not use advertising cookies, retargeting pixels, or cross-site behavioural tracking technologies. The cookies we use fall into the following categories:

• Strictly necessary cookies: Session cookies required to keep you logged in, maintain your account state, and ensure secure navigation. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Anonymous, aggregate-level data about how players use the platform — page views, session lengths, and feature interactions. This data is used internally to improve the service and does not identify individual users.
• Security cookies: Short-lived tokens used for CSRF protection and bot detection to keep your account secure.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair platform functionality; disabling analytics cookies will not affect your ability to play or transact.

8Data Retention

dbajie retains personal data only for as long as it is necessary for the purposes outlined in this Policy or as required by applicable law. The following retention periods apply as a general guide:

• Account data: Retained for the duration of your active account, plus 5 years following account closure to comply with AML and record-keeping obligations.
• Transaction records: Retained for 5 years from the date of the transaction.
• KYC documents: Retained for 5 years from the date of verification or account closure, whichever is later.
• Customer support communications: Retained for 2 years from the date of the last communication in a support thread.
• Technical and usage data: Retained in aggregate, anonymised form indefinitely; identifiable technical data deleted within 12 months of collection.

After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

9Data Security

dbajie implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage of sensitive data fields including identity document references and financial data.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific function.
• Regular security audits and vulnerability assessments of platform infrastructure.
• Two-factor authentication options for Player accounts to prevent unauthorised login.
• Automated fraud detection and anomaly monitoring to flag suspicious account activity in real time.

While we take every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

10Your Rights

As a Player on the dbajie platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: Subject to legal retention requirements, you may request deletion of your personal data upon account closure.
• Right to restriction: You may request that we restrict our processing of your personal data in certain circumstances, for example if you contest its accuracy.
• Right to object: You may object to processing based on our legitimate interests where your particular situation warrants it.
• Right to withdraw consent: Where we process your data on the basis of consent, you may withdraw that consent at any time without penalty.
• Right to data portability: You may request a structured, machine-readable export of the personal data you have provided to us.

To exercise any of these rights, contact our support team at [email protected]. We will respond within 5 business days. We may need to verify your identity before fulfilling a request.

11Children and Minors

The dbajie platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a Player is under the required minimum age, their account will be immediately suspended, all funds held pending review, and any personal data collected will be deleted as soon as it is no longer required for the purposes of the investigation. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

12Responsible Gaming and Data

dbajie uses gaming activity data — including bet frequency, deposit patterns, session lengths, and game preferences — to identify signs of potentially problematic gambling behaviour. Where our systems flag a concern, our responsible gaming team may reach out proactively to offer support tools such as deposit limits, cooling-off periods, or self-exclusion. This processing is carried out in your interest and is a core part of our commitment to player wellbeing. For more information, visit our Responsible Gaming page.

13International Data Transfers

dbajie's primary platform infrastructure is hosted in servers with strong data protection standards. Where personal data is transferred to or processed by third-party service providers located outside Bangladesh, we ensure that appropriate safeguards are in place — including contractual data processing agreements that impose equivalent protections to those described in this Policy. We do not transfer personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or without appropriate contractual safeguards.

14Changes to This Policy

dbajie may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform services. When material changes are made, we will notify active Players via their registered contact details and publish a revised effective date at the top of this page. Continued use of the platform after the updated Policy has been published constitutes your acceptance of the revised terms. If you do not agree with changes to this Policy, you should close your account before the new effective date.